Answer emails and tickets
Every customer gets a clear reply, the same day.
Who does this
HomeHire talentCustomer Support
Full-time customer support agents in our Mumbai office, working your business day. Profiles in 48 hours.
- 4.5
- Glassdoor, 47 staff reviews
- 96%
- of our staff would recommend us
- 17
- named clients since 2013
What do you need done?
Pick the closest match.
Live chat on your website
Answer questions while customers are still on your site.
Who does this
Take customer calls
Orders, returns and questions handled on the phone.
Who does this
Orders and returns
Track orders, sort refunds and keep customers updated.
Who does this
Something else?
Not on the list, or not sure? Tell us the job and we'll tell you who you need.
Talk to an expert →Customer support agents on our team
Their level, experience, daily tools and how they use AI. Yours will be matched to your job and your hours.
Vetted by HNRPriya
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRDivya
Live Chat Support
- Zendesk Chat
- Escalations
- Product knowledge
With AI: Pulls answers from your help docs, checked before sending
Vetted by HNRRahul
Customer Service
- Freshdesk
- Phone support
- Returns
With AI: Summarises long tickets before replying
Vetted by HNRPooja
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
Vetted by HNRJaya
Customer Service
- Zendesk
- Shopify orders
- Refunds
With AI: Drafts replies for a person to approve
Vetted by HNRNaveen
Live Chat Support
- Intercom
- Order tracking
- Live chat
With AI: Suggests replies from your help docs, checked before sending
How hiring works
You pick the people and the start date. Everything between is our job.
- Day 1
Tell us the job
A 20-minute call. No technical brief needed.
- By day 3
Read profiles
People who've done this kind of work, available in your hours.
- Days 3 to 4
Interview and pick
On your schedule. Not right? We send more, free.
- By day 5
They start
Laptop, payroll and HR handled. They join on your hours.
Skip hiring, let us deliver.
We bring the right people together to get you the result you need. They work your hours, we manage the team, and an HNR lead reports to you.
Discuss your project →- We plan itThe scope, the milestones and the team it needs.
- We run itAn HNR lead manages the work day to day.
- You approve itYou sign off each milestone before the next one starts.
Hire Customer Support FAQ
Will they sound right to my customers?
We match people with clear English who write in your tone, and you check their replies in the first weeks.
Which help desk tools do they use?
Zendesk, Freshdesk, Gorgias, Intercom and others. They work in yours.
How do they learn our product?
From your FAQs, past tickets and a short handover. They take simple questions first and harder ones as they learn.
What if the agent isn't the right fit?
Tell us and we replace them, free, in the first 30 days.
Talk to an expert about your team or your project.
Four questions, then pick a time. Hiring people or handing over a whole project, we come to the call ready for it.
- A 20-minute call in your timezone
- Profiles within 48 hours if you're hiring
- Prefer email? care@hnrtech.com